Refund and Returns Policy

UTHSO (উৎস) follows a customer-friendly Refund and Returns policy. Our goal is to provide a transparent, reliable, and hassle-free shopping experience for all our customers.

Eligibility for Return

You can request a return if:

  • The product is damaged, broken, or defective upon delivery.
  • You received a wrong product different from your order.
  • The product has manufacturing defects.

📌 The product must be unused, in its original condition, and returned with original packaging, tags, and accessories.

Timeframe for Return

  • Return requests must be made within 24 to 48 hours of receiving the product.
  • Requests outside this period may not be accepted.

Items Not Eligible for Return

Returns will not be accepted for:

  • Change of mind or personal preference after delivery
  • Minor color or size variations
  • Products damaged due to misuse, water, or negligence
  • Items without original packaging, tags, or accessories
  • Offer, discounted, or clearance items (if mentioned on the product page)

Return Process

  1. Contact our customer support team with your order ID and issue details.
  2. Provide clear photos or videos of the product as proof.
  3. After verification, our team will approve the return.

After Return

  • If the same product is available, an exchange will be arranged.
  • If an exchange is not possible, a refund will be processed according to our Refund Policy.

Delivery Charges

  • Delivery charges are non-refundable for returns due to customer preference.
  • If the return is due to a mistake from UTHSO (wrong or defective product), delivery charges will be refunded.

Contact Information

For any queries regarding returns, please contact us:

📞 Phone: 01815959472
📧 Email: uthso.shop@gmail.com

UTHSO reserves the right to update or modify this return policy at any time without prior notice.

UTHSO — Your Trusted Online Shopping Partner.